Resolve every request, never lose one.
Monitsal centralizes internal and customer requests into a single inbox: tickets, tasks, approvals and visual workflows. Multi-tenant, multi-channel, in real time.
Teams already running on Monitsal
Everything your team needs to never lose a request
Built for real operations: service desks, agents, tasks, approvals and a service catalog. No more juggling spreadsheets.
Multi-channel tickets
Tickets come in via web, email, forms or created by agents. Each one lands on a desk, gets assigned to a group and is fully traced.
Visual workflows
Define the flow for each service with a drag-and-drop builder. Tasks, approvals and branching by request type.
Real-time
When one agent updates a ticket, everyone else sees it instantly. Powered by Supabase Realtime, no page reloads.
Multi-tenant
One instance, many companies or branches. Each with its own desks, agents, catalog and reports. Isolated via RLS.
Reports and dashboards
Operational KPIs: resolution time, agent productivity, breakdown by service. Click-through to the source ticket.
Automations
Rules that trigger actions: notify, escalate, reassign, create cascading tickets. Scheduled or event-driven.
SLA and alerts
Define target times per service. The system warns when a ticket is close to breaching and tracks compliance.
Roles and permissions
SuperAdmin, company admin, agents, observers. Each role sees and does only what they should.
Mobile-first
Agents work from their phone: see their tickets, complete tasks, comment, attach photos. No app to install.
The impact our customers see in the first 90 days
From kickoff to live operation in under 30 days
- 01
Discovery
We map your processes, service desks, catalog and business rules in a working session.
- 02
Setup
We provision your instance with companies, users, desks, services and workflows. Custom branding included.
- 03
Training
We onboard your agents and admins. Manuals and videos for every role.
- 04
Go-live
Day one with synchronous support. Then we monitor adoption and tune what needs tuning.
What teams already running it say
“Requests used to get lost in WhatsApp groups. Today everything comes through Monitsal and no one has to guess who owns what.”
“Within two weeks our entire staff was operating from their phones. Adoption was immediate, far simpler than the previous system.”
“We moved from Excel sheets to visual workflows per service. Each request type now follows its path without anyone having to remember the procedure.”
Start this week?
We will show you Monitsal running with data from your industry and build an implementation plan together.